🚚 Delivery & Returns FAQ

Which courier do you use?

• 🚛 DPD – for most UK orders

• 📬 Royal Mail Tracked – for smaller items

• 📦 Parcel Force – for some areas (N. Ireland, Highlands, Isle of Wight, Isle of Man, etc.)

How do I track my parcel?

• 📧 Tracking details are sent via email with a clickable link

• 📱 Courier alerts sent via email or text

• ⏰ Delivery notifications on the morning of delivery (UK mainland only)

• Make sure to provide your email address or mobile number

When will I receive my order?

Delivery times vary by location:

• 🇬🇧 UK Mainland: 2–3 business days (average; see item page for ETA)

• 🏴 N. Ireland, Channel Islands, Scottish Highlands: 3–4 business days

• 🇪🇺 EU: 6–7 business days

Most UK orders are next-day delivery, with updates sent after your order confirms delivery details

 

What if I’m not home when delivery is made?

• 📩 You’ll be informed of the delivery time

• 🏠 If you can’t be home, provide special delivery instructions

• ✅ By default, parcels are left with a neighbour

How do I return an item?

• 🔄 Use our integrated returns process: log in, select your item, click “Return Item”, and follow the instructions

• ☎️ Call 01249 714466 or email website@tonyvalentine.com for assistance

• 🕒 Returns accepted within 14 days (extended over Christmas for gifts)

• 📦 Items must be unused and in original packaging

• ❌ Items that are modified or used cannot be returned

• 💸 If you received an item in error, we reimburse postage costs

What if I make an error on my order?

• ☎️ Call 01249 714466 (Mon–Fri, 9am–6pm) or email website@tonyvalentine.com

• ✅ We can amend your order immediately

How do I cancel my order?

• ☎️ Call 01249 714466 (Mon–Fri, 9am–6pm) or email website@tonyvalentine.com

• ❌ Orders can be cancelled if not yet dispatched