🚚 Shipping & Delivery

FREE UK delivery on orders over £50.

• Courier: DPD – fast and reliable, with a delivery window estimate

• Notifications: Email/Text updates with delivery details; reply to provide special instructions

• Tracking: A tracking number is added to your order

Next Working Day Delivery is available on some items – check the item page for confirmation.
Standard delivery: 1–3 business days (longer for N. Ireland, Highlands, islands, etc.)
Custom orders (clubs, etc.): ~7 business days

Always check the delivery estimate above the buy button on the item page, or contact website@tonyvalentine.com for details.

❗ Note: We do not ship outside the UK

⚠️ Product Shortages

Report any shortages within 7 days of receiving your goods.

🔄 Returns

• Use our integrated returns process via your account: select the item, click Return Item, and follow the instructions

• For help, call 01249 714466 or email website@tonyvalentine.com

• Returns accepted within 30 days (extended over Christmas – contact us before New Year for gift returns)

• Items must be unused and in original packaging

• ❌ We cannot accept returns for modified or custom-made items

• Incorrect items received: we reimburse postage and send the correct item ASAP

Returns Address:
Tony Valentine Golf Centre – Returns Dept.
Priory Business Park
Bradford Road
Corsham
Wiltshire
SN13 0RB
UK

⚡ Faulty Goods

Under the Consumer Rights Act:

• You can reject goods that are unsatisfactory, unfit for purpose, or not as described for a full refund

• This right is valid for 30 days from receipt

• After 30 days, you are entitled to repair or replacement

🛒 Online / Mail Order Goods

• Under Consumer Contracts Regulations, online, mail, or phone orders can be cancelled within 14 days of receipt

• You then have another 14 days to return the goods

🎄 Christmas Returns

• Extended over the Christmas period – contact us before the New Year to return incorrect gifts

❌ Order Errors / Cancellation

• Errors on your order: call 01249 714466 Mon–Fri, 9am–6pm or email website@tonyvalentine.com

• Cancelling an order: same contact; can only cancel if item has not been dispatched

👟 Hassle-Free Shoe Returns

• Not sure about your size? Return for a refund or exchange for a different size

• You can order two sizes and return the one that doesn’t fit

• Refund issued upon receipt; replacement usually next-day delivery

Returns Address (Shoes):
Tony Valentine Golf Centre – Returns Dept.
Priory Business Park
Bradford Road
Corsham
Wiltshire
SN13 0RB
UK

Postal Services:

• Small items: Royal Mail

• Larger items (e.g., clubs): ParcelForce