Shipping & Returns

Shipping prices

FREE UK delivery on orders over £50.

We use DPD as our courier.

Fast and reliable service, with a delivery window estimate.

* Email/Text notifications giving you delivery updates/estimates.

* Reply to your notification to give any special delivery instructions.

* Tracking number will be added to your order.

NEXT WORKING DAY DELIVERY is available on some items. Check the item page delivery details for confirmation of this.

Usual delivery would be 1-3 business days.

(some areas of the UK are longer: N.Ireland, Highlands, Surrounding Islands etc)

Custom Orders, on clubs etc would usually take around 7 business days on average.

To be sure of your delivery date, ensure you check the item page - Delivery estimate is just above the buy button on the main item page.

Alternatively, contact us on website@tonyvalentine.com for more details.

PLEASE NOTE: We do not ship outside the UK

Shortages

Any product shortages must be reported within 7 days of receiving your goods.

Returns

We have an integrated returns process, if you login to your account and find you item you want to return you can click return item and the follow the on screen instructions. But it is a good idea to call our customer service line on: 01249 714466 first to see if there is anything we can do to help or if you need further assistance. Or you can email us at website@tonyvalentine.com

We can accept a return for an item within 30 days (Returns are extended over the Christmas period - You can return any gifts that are not correct if you contact us before the New Year) provided it has not been used and is in the original packaging. Please note we would not be able to accept a return on an item that has been modified. If in the unlikely event you have received the wrong item we will reimburse your postage costs and will exchange for the correct item asap.

Faulty Goods

“Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).

After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement”

Online/Mail Order Goods

“In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.”

Please note we would not be able to accept a return on an item that has been modified or has been custom made for you.

Christmas Returns

Returns are extended over the Christmas period - You can return any gifts that are not correct if you contact us before the New Year

Incorrect Items Received

In the unlikely event you have received the wrong item we will provide you with a pre-paid returns label and get the correct item sent out asap or a swift refund.

Order Errors

If this happens dont worry, give us a call on 01249 714466 Monday-Friday 9am-6pm or email us at website@tonyvalentine.com and we will amend your order straight away. Or use our chat program to contact us (you can find that in the bottom right corner of the site)

Cancelling your order

Give us a call on 01249 714466 Monday-Friday 9am-6pm or email us at website@tonyvalentine.com and we will cancel your order straight away provided the item has not already been dispatched. Or use our chat program to contact us (you can find that in the bottom right corner of the site)

Returns Address:-

Returns Dept.
Tony Valentine Golf Centre,
Priory Business Park,
Bradford Road,
Corsham,
Wiltshire,
SN13 0RB

Hassle Free Returns - SHOES

Worried that you might order a pair that does not fit?

Dont Panic!

You can return any pair that does not fit to us for a full refund or you can exchange it for a different size.

You would need to send the shoes back to us and we would give you a refund on their arrival or send out a replacement in most cases on a next day delivery.

Hassle Free!

Or are you unsure between 2 sizes? you could order both and return the one that does not fit for a refund, thats another option.

Our returns address is below:-

Returns Dept.
Tony Valentine Golf Centre
Priory Business Park,
Bradford Road,
Corsham,
Wiltshire,
SN13 0RB
UK

Check out the preferred postal services for returns. They both offer collection services, plus you can purchase the label online. The delivery driver can bring a label with him, or you can print it out at home. If you have the facillity to print it out at home, you can also drop the parcel at a post office yourself.

SMALL ITEMS

https://send.royalmail.com/send

LARGER ITEMS (such as golf clubs)

https://send.parcelforce.com/