V12 Finance Terms and Conditions

0% Finance available over 6, 10 or 12 months

- Basket must be £250 or more. We can accept a deposit but the remaining amount to be financed must be £250 or more.

- We are unable to accept finance when you are purchasing gift cards.

- Any order paid with finance MUST be sent to the finance policy address

Eligible for finance?   You will need to fulfill the criteria below.

- 18 Yeas old or over.

- Is, or their partner is, in permanent paid employment, self employed, retired and receiving a pension, working student in part time work or in receipt of a disability benefit.

- Has been a resident in the UK for at least 3 years.

- Has a debit or credit card in their name, which is registered to their address, in order to pay for the deposit (if applicable)

- Has a Bank or Building Society current account available (you’ll need this to complete the direct debit instruction)

Note: Finance is not available for unemployed individuals. Applications that have previously been rejected should not be reproposed within a 3-month period.

How can I apply for a finance agreement?

- You can select V12 retail finance as your method of payment at checkout.

- Alternatively enquire about finance or enquire about an order you can email us at: website@tonyvalentine.com

Due to data protection, all customer appeals must be emailed to underwriting@v12finance.com or for more advice, call V12 on 02920 468916.

Complaints.

• Would you like to make a complaint?

       Give us a call on 01249 714466, or email: website@tonyvalentine.com

• Complaints will be responded to within 5 business days.

• Your complain may be referred to the Financial Ombudsman Service if you are unhappy with how we resolve the complaint. Here is a helpful link with informationa and instructions on this: https://www.financial-ombudsman.org.uk/consumers/how-to-complain